How visitor messages arrive
The two paths every submission takes.
When a visitor submits the form
- 1We store the submission in your `contact_submissions` table — that becomes the new thread in the Inbox.
- 2We email you the message instantly so you can see it on your phone without opening the dashboard.
- 3We auto-acknowledge the visitor with a short “thanks, we got it” email so they know it went through.
- 4If the form was a booking (reservation / appointment / quote), the booking goes into the Calendar in a pending state.
What gets stored
- Name, email, phone, message body.
- Anything booking-specific — date, time, party size, service.
- A redemption record if they used a promo code.
- Their IP hashed (we never store the raw IP) for spam triage.
What the visitor sees
An auto-acknowledgement email from your business name (not from Seenly). On Premium that email’s Reply-To threads visitor responses back into the dashboard inbox; on Pro it points at your personal email so replies go straight to you.
still stuck?
Write us — a person will reply.
Goes to support@seenly.biz — same-day reply on weekdays. Include screenshots or your business name if it helps us find your account faster.