03 · help center
Stripe Connect onboarding
Get paid through your site — bookings, invoices, deposits.
The big picture
Stripe Connect lets your customers pay you directly through your site — for invoices you send, for appointment deposits, and for “Pay now” buttons on your booking flow. Payouts go from Stripe straight to your bank. Seenly never touches your money; we just hand the card form off to Stripe.
Stripe Connect is a Premium feature. Upgrade from Billing if you’re on Starter or Pro. Once connected, it shows up in the Payments tab and on each invoice.
What the subtopics cover
- Why connect Stripe and what it costs.
- The exact onboarding walkthrough.
- Which documents Stripe will ask for, and what to do if they want more.
- How payouts schedule and how fees work.
- Issuing refunds.
- Disconnecting and reconnecting later.
Detailed guides
One short page per left-nav section.
When (and whether) to connect Stripe
Before you spend 10 minutes on onboarding, the trade-off in plain language.
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Onboarding walkthrough
The full step-by-step, including what you can skip and what Stripe will not let you finish without.
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Documents Stripe will ask for
The exact files Stripe usually requests, in plain English.
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If verification stalls
What the yellow “Action required” banner means and how to make it go away.
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Payouts and fees
Payout cadence, fee math, and how to see your balance.
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Issuing refunds
Full refunds happen inside Seenly; partial refunds go through Stripe.
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Disconnecting and reconnecting
What disconnecting actually does, and how to come back.
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still stuck?
Write us — a person will reply.
Goes to support@seenly.biz — same-day reply on weekdays. Include screenshots or your business name if it helps us find your account faster.