Issuing refunds

1. 1Open Payments in the dashboard.
2. 2Find the charge in the ledger.
3. 3Click Refund. We send a full-refund request to Stripe.
4. 4Stripe reverses the charge to the customer’s card. They see the refund in 5-10 business days, depending on their bank.

The Refund button in Seenly does full refunds only. For a partial refund, click “Open in Stripe” on the charge — Stripe’s dashboard lets you enter a specific amount.

• The Seenly platform fee is reversed on a full refund.
• Stripe’s 30¢ fixed processing fee is not refunded — it’s an operational cost.
• The refund pulls from your Stripe balance first; if your balance is too low, Stripe debits your bank.
• Refunds show in the ledger immediately and reduce the Net total on the Payments page.