Pro vs Premium: how replies work

• The Inbox is view-only — you can read every message but not reply from it.
• Replies happen from your own email. The visitor’s ack email sets Reply-To to your real address so a Reply from them hits your inbox.
• Use it as a searchable log of everything that has ever come through your forms.

• Open any thread → there’s a reply box at the bottom.
• Type, send. We email the visitor through Resend with the right thread headers.
• The visitor’s reply comes back as an `in` message in the same thread — the conversation lives in one place.
• First reply on a thread automatically includes the original submission details (booking when, party, total) at the bottom so they don’t have to scroll back.

Premium replies are throttled at 60 per hour per business — high enough that no real conversation hits it, low enough to stop a runaway script from burning your sending reputation.