Rescheduling, declining, deleting

When the customer’s time doesn’t work — or someone’s spamming you.

Update (propose new time)

Click Update on a pending or confirmed booking. Pick a new date and time, optionally add a short note. The customer gets an email with the new time and a one-click accept button — when they click, the booking flips to confirmed on the new time automatically.

Decline / Cancel

Click Cancel. The customer gets a polite cancellation email; the booking is removed from the Confirmed list and shown as Cancelled in the inbox. Use this for real business reasons — a customer who never showed, a day you’re closed.

Delete (spam / mis-fill)

Click Delete. Removes the booking and the thread entirely. No email goes to the customer. Use this for spam, accidental duplicates, or mis-typed submissions where there’s nothing real to confirm or cancel.

Delete is irreversible. If you delete a real booking by mistake, write us — we can sometimes restore from a recent backup, but no promises.

still stuck?

Write us — a person will reply.

Goes to support@seenly.biz — same-day reply on weekdays. Include screenshots or your business name if it helps us find your account faster.