Inbox

Two panes: a list of threads on the left, the selected thread on the right. The filter chips at the top of the list — All, Messages, Bookings, Quotes — match against the form type the visitor filled out.

• Pro (Maintain) — Inbox is view-only. The thread shows the visitor’s message; you reply from your own email and the visitor’s reply goes to your real inbox.
• Premium (Grow) — Reply in-thread from the dashboard. We email the visitor via our infrastructure; their reply threads back here so the whole conversation lives in one place.

On a Premium booking thread (reservation / appointment / quote), the thread header shows Confirm / Update / Cancel / Create invoice / Delete buttons.

• Confirm — flips the booking to confirmed and emails the visitor (idempotent — only fires once).
• Update — propose a new time; the visitor gets a one-click accept email.
• Cancel — polite cancellation email to the visitor.
• Create invoice — jumps to Invoices with the visitor’s name, email, service, and amount pre-filled.
• Delete — removes the booking and the thread entirely.

Pro (view-only) and Premium (two-way replies + booking actions). Starter sees an upgrade card.